Store Policy
Shipping & Delivery
Australia:
Regular retail priced Soaps are a flat rate of $9.00 regardless of what quantity you order.
Postage cost for sale items including soaps may vary depending on what quantity purchased and total sale value.
Postage on Balt Salt Jars are a Flat rate of $15.00
However we can combine postage cost if you making multiple purchases.
Please contact Christine with any queries in relation to postage .
Orders are dispatched within 1 business day of receiving payment and sent via Australia Post. You can expect your order to arrive within 3 to 6 working days.
Orders to remote areas may take longer to arrive.
New Zealand & Other Countries: Please contact us for a shipping quote.
Returns & Exchanges
Fleur & Spice has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange.
Simply contact via phone or email explaining whether you want a refund or exchange for the product(s
This should be completed within 30 days of receiving the product.
A copy of the receipt should be provided and a reason for the return or exchange. From there we can arrange to have the products returned to us. The product(s) must be not more 30% used or unused and must be returned in original packaging.
Buyer pays return shipping.
When returning your items , please keep proof of return in the event the parcel goes missing in the process.
48 HOURS OF CHANGE OF MIND POLICY
There is a 48 hour change of mind policy after you finalize payment at the checkout. Simply contact us within 48 hours of completing payment.
Tracking
All orders are tracked and you’ll receive an email with tracking information as soon as it leaves our business premises.
Privacy Policy
All information provided to Fleur and Spice is kept confidential and used simply for the purpose of processing your order. No emails or personal information is provided to any third party.
You can choose to no longer subscribe to Fleur and Spice at anytime , simply by clicking unsubscribe at the end of an email received from us or contacting us directly.
Security
For your safety, we never store your payment information.
This is sent directly to our bank and erased at the end of the transaction.
Please check that the 'padlock' icon in your browser is active when you arrive at the checkout. This indicates an encrypted connection which means that third parties cannot get hold of your personal information.
Payment Methods
- PAYPAL
- Bank Deposit